Maya · Enterprise sales
Customer raised a pricing objection
Conversation intelligence that closes the loop
You can’t coach what you can’t hear.
Built for sales and service—in person, on the phone, or in a web meeting. Loop captures, analyzes, and scores conversations, then delivers coaching to improve the next one.
Go deeper with Iris, your AI companion. Review any conversation, ask questions, and get actionable answers. Not another dashboard. A conversation.
See Loop in actionListeningUnderstandingReady to coach
What you're not hearing
How many opportunities are hiding in conversations you never hear?
An objection left unanswered. A customer concern overlooked. A next step never confirmed.
Loop surfaces those moments so your team can improve—and shows you the strong conversations worth learning from.
Find missed sales opportunities.Coach better service.Share what works.
A field-sales example
One missed moment.
A better next conversation.
A customer asks about rollout. Here’s how that one conversation becomes something a rep can practice.
01
Captured
On a field visit, a customer asks how quickly their team can get started. Loop captures the conversation, takes notes, and summarizes the concern.
Customer signal“How soon could we roll this out?”
02
Identified
The rep jumps to pricing without asking what needs to be ready for launch. Loop flags the missed discovery question and scores the interaction.
Discovery quality61
03
Practiced
Loop assigns a short practice session: ask two open questions before offering a solution. The manager gets a guide for coaching the next conversation.
Next move“What needs to be ready by launch?”
From the floor to the boardroom
More sales. Better service.
Stronger teams.
Turn everyday conversations into opportunities to improve performance—at the frontline and across the organization.
Find missed buying signals, unanswered objections, and unclear next steps. Coach your team on the moments that move a sale forward.
Understand recurring customer concerns and where conversations break down. Give your team specific feedback to improve the next interaction.
See what your strongest performers do differently. Turn real examples into coaching the whole team can use.
Ask Iris where to focus and which conversations to review—so managers can spend more time coaching.
Every conversation
A clearer picture.
Know what happened, how it was handled, and what to do next.
Get the essential context, decisions, and takeaways without replaying the entire conversation.
See how the conversation measures up across clarity, discovery, next steps, issue handling, and tone and rapport—with specific examples behind the scores.
Explore talk balance, questions asked, long monologues, and shifts in transcript sentiment.
Find what was discussed and jump directly to the moments worth reviewing.
See who committed to what, deadlines mentioned, and questions that still need answers.
Understand what happened, how to improve it, and what to practice next—with prioritized recommendations tied to actual moments.
Coaching recommendationDiscovery · score 61
01 What happened
The customer asked how quickly their team could get started. The rep moved to pricing without asking what needed to be ready for launch.
02 How to fix it
Slow down at the signal. One open question turns a pricing question into a launch plan you can actually scope.
03 Practice
Before the next call, practice two open questions before offering a solution: “Tell me more about that,” then “What matters most here?”
Review the moment. Make your own judgment.
Loop surfaces the evidence and recommends where to coach. Your leaders bring the context and make the decision.
Want to go deeper? Ask Iris about any conversation—or patterns across your team.
Powered by In2ition AI
Meet Iris.
The intelligence behind Loop.
Loop is powered by Iris, In2ition AI's AI companion. Iris turns captured conversations into analysis, scores, and coaching—and lets you explore it all through a chat.
Ask about one conversation or your entire team. Find what needs attention, review the moments behind the insight, and decide what to do next.
Ask Iris
Know who needs coaching.
And exactly why.
Ask Iris what's happening across your team. Find recurring objections, review missed opportunities, and pull up the conversations behind the answers.
“What should I coach today?”“Which customer concerns keep coming up?”“What are our strongest reps doing differently?”
Less time reviewing recordings. More time developing your people.
Ask IrisAcross 284 conversations
Hey, how is the Northeast team doing today?
Great overall—but Johnny needs help. The team is trending 8% above target today. Johnny’s discovery score fell in his last three conversations.
Maya92
Alex88
Johnny61
Team score +8%
Want some words of wisdom to help? I can show you what the others are doing to win.
One price, everything included
Make the next conversation better.
Conversation capture, AI analysis, performance scoring, actionable coaching, and answers from Iris—all in one place.
$99per employee / month
Book a Loop demo - CommitmentMonth to month—no long-term contract.
- UsageUnlimited conversation capture for every employee.
- SetupGuided onboarding, live in days—on the phones and computers you already have.
- IncludedCoaching practice sessions and any required hardware. No add-on fees.
Get in touch
Talk to the Loop team.
Tell us a little about your team and we'll show you what Loop hears in your conversations.